Thank you for shopping with us! We strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, we are happy to help you with returns or exchanges according to the following guidelines:
1. Return Timeframe
You have 30 days from the date of receipt to return an item. After this period, we are unable to accept returns.
2. Condition of Items
- To be eligible for a return, the product must be:
- In its original, unused, and resellable condition.
- In the original packaging (if applicable).
- Not damaged or altered in any way.
Certain items are non-returnable for health, hygiene, or safety reasons (e.g., cosmetics, intimate apparel, perishable goods). These items will be clearly marked on the product page.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at sales@glovesunlimitedinc.com or call us at 1-800-269-8105 to request a return authorization (RA) number.
- Once approved, you will receive instructions on how to return the item.
- Pack the item securely with all original packaging and paperwork.
- Ship the item to the address provided by our customer service team. Please note, you are responsible for shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund to the original payment method within 5-10 business days.
- Shipping charges are non-refundable.
- If you received free shipping on your order, the cost of return shipping will be deducted from your refund.
- If your order was a gift, we will issue a store credit instead of a refund.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please initiate a return as outlined above, and place a new order for the desired item.
6. Defective or Damaged Items
If you received a defective or damaged item, please contact us within 7 days of receipt. We will offer you a replacement or full refund for the defective item, including the return shipping costs.
7. Sale or Discounted Items
All sale, clearance, or discounted items are final and cannot be returned or exchanged unless they are defective or damaged.
8. Customer Support
If you have any questions or need assistance with your return, feel free to reach out to our customer service team at 1-800-269-8105.
We appreciate your business and look forward to serving you again!